Delivery charges

United Kingdom: Free Postage & Packing. All orders are sent 2nd class post. Overseas orders with a value of �100 and more is posted with a tracking number.

Europe as specified by Royal Mail:

  • Up to £10 is £2.55
  • £11 to £40 is £3.80
  • £41 to £60 is £5.80
  • £61 to £99 is £7.20
  • £100 and over is £13.00 with a tracking number

Outside Europe:

  • Up to £10 is £3.30
  • £11 to £40 is £5.80
  • £41 to £60 is £8.10
  • £61 to £99 is £11.00
  • £100 and over is £15.00 with a tracking number

Pricing

We accept payment in POUND STERLING ONLY ( GB Pounds). Payment is through Paypal, cheque or online Banking only. Cheque must be drawn on a UK Bank. Please note we are unable to process payment over the phone.

Delivery

We aim to despatch all orders within 14 days. If there is a delay on your order which will result in despatch after 14 days, then we will contact you to explain why your order will be delayed and give you a new despatch date.

If the delay is unacceptable to you then you have the right to cancel the order with a full refund.

Returns

If for any reason you are not satisfied with your purchase, please return it to us in its original condition within 30 days and we will refund you in full. Please do supply us with your name, address and reason for the return IN ADVANCE OF RETURNING THE ITEM(S). For overseas returns please contact us first. We cannot be held responsible for items returned and lost in transit. Please obtain either a certificate of posting from Post Office or use recorded delivery service.

Data Protection & Privacy Statement

All our customer records are kept on a secure and separate computer system and under no circumstances will any information be divulged to any third party. We collect information specifically relating to your order only at the time of ordering or registering as a new customer. This information is collected by the use of cookies, therefore cookies must be enabled on your browser to enable the ordering process to function correctly. Cookies are used for the information of Danish Handcraft Guild only and only for order processing purposes. We will use your details for fraud prevention purposes. We will check your details with fraud prevention agencies and if you give us false or inaccurate information and we suspect fraud, we will record this. All personal information is collected lawfully and in accordance with the Data Protection Act 1998.